Yes, if your booking can still be cancelled for a full refund: book the lower rate, then cancel the original, and you keep the difference. On a non-refundable rate, Chase Travel’s Price Match Guarantee may cover a lower price you find on another site, if you claim within 24 hours of booking.
Verified .
Price drop checker
Is it worth rebooking your Chase Travel stay for the lower rate? Enter the two prices and answer a couple of questions to see whether to cancel and rebook, file a price-match claim, or leave it.
Can you still cancel your booking for a full refund?
Check the cancellation deadline on your confirmation. A non-refundable rate is a no.
Answer the questions above to see whether Chase Travel will give you the difference.
The rules of the game
Four things every traveler needs to know about hotel price drops before deciding whether to claim one.
Every hotel reservation falls into one of two buckets. A refundable rate can be cancelled up to the property's free-cancellation deadline for a full cash refund to your card. A non-refundable rate cannot be cancelled at all once booked. Only refundable rates can be repriced via the cancel-and-rebook path. Non-refundable rates are stuck with whatever you paid unless the brand offers a price-match program.
Refundable bookings are cancellable up to a deadline set by the property, typically 24 to 72 hours before check-in. Inside that window you can cancel for free and rebook at the lower rate. Once the deadline passes, the booking becomes effectively non-refundable. Always check the exact deadline on your confirmation email before you commit to a swap.
Most large hotel brands run a price-match program: Hilton's Price Match Guarantee, Marriott's Best Rate Guarantee, IHG's Best Price Guarantee, Hyatt's Best Rate Guarantee, and similar. These programs let you claim the difference (or a free night) when you find a lower public rate within the program's window. Each program has different rules around timing, qualifying rates, and payout format.
Brand price-match programs almost always require a direct booking through the hotel chain's own site or app. OTA bookings (Expedia, Booking.com, Hotels.com) are usually ineligible because the OTA owns the reservation, not the hotel. If you booked via an OTA, your refund path runs through the OTA's own policy, not the hotel chain's BRG. Check both before you give up on the drop.
After you book
Prices keep moving after you book. Most people who catch a drop do it by checking the price again and again, and sometimes they get lucky.
Option 1 · The manual way
Search your booking on the Chase Travel app or website every few days. If the price falls below what you paid, the checker above tells you whether it’s worth claiming, and these are the steps.
3 methods ranked by ease and success rate. Verified as of 2026-10-30.
Find the same room, dates, guests and cancellation deadline at a lower public price, such as on the site where you found it. Use a private window so you aren't signed in: member, loyalty and app-only rates don't count
Screenshot the checkout page showing the hotel, room, dates, guests, cancellation deadline, and the room rate separate from taxes and fees
In Chase Travel, open "Trips", choose this reservation, and scroll down Trip Details to "Price Match Guarantee". Only Sapphire Reserve, Sapphire Reserve for Business and J.P. Morgan Reserve cards have it
Enter the site's link and the lower nightly rate, attach your screenshots, and submit as soon as you can. Chase checks the rate itself, so a rate that sells out or goes up before then can get denied
Chase refunds your original card or points within one to two billing cycles. Travelers report answers in 4 to 48 hours
Prepaid rates only, filed within 24 hours of booking and at least 24 hours before check-in. The nightly room rate must be over $5 lower, and the refund covers the room rate only, not taxes or fees, so it can be less than the gap you see. Non-refundable rates count if the lower rate is non-refundable too. Travelers report the refund comes off your cash first, and that a $250 Edit credit is reversed if your cash spend falls below $250. Some report only getting one attempt per reservation, so check everything before you submit.
All claim methods
Find the same room, dates, guests and cancellation deadline at a lower public price, such as on the site where you found it. Use a private window so you aren't signed in: member, loyalty and app-only rates don't count
Screenshot the checkout page showing the hotel, room, dates, guests, cancellation deadline, and the room rate separate from taxes and fees
In Chase Travel, open "Trips", choose this reservation, and scroll down Trip Details to "Price Match Guarantee". Only Sapphire Reserve, Sapphire Reserve for Business and J.P. Morgan Reserve cards have it
Enter the site's link and the lower nightly rate, attach your screenshots, and submit as soon as you can. Chase checks the rate itself, so a rate that sells out or goes up before then can get denied
Chase refunds your original card or points within one to two billing cycles. Travelers report answers in 4 to 48 hours
Prepaid rates only, filed within 24 hours of booking and at least 24 hours before check-in. The nightly room rate must be over $5 lower, and the refund covers the room rate only, not taxes or fees, so it can be less than the gap you see. Non-refundable rates count if the lower rate is non-refundable too. Travelers report the refund comes off your cash first, and that a $250 Edit credit is reversed if your cash spend falls below $250. Some report only getting one attempt per reservation, so check everything before you submit.
Book the same hotel, dates and room at the lower rate, on Chase Travel or on the site where you found it
Forward the new booking's confirmation to plans@plot.travel so Plot keeps watching the right reservation
Open "Trips" on Chase Travel and find your original reservation
Cancel it there, not with the hotel. Points go back to your Ultimate Rewards account and any card charge is refunded to the card
Only for rates with free cancellation. Book the new reservation first to lock in the lower rate. If you already got a price match refund on this booking, Chase subtracts it from your cancellation refund.
Call the Chase Travel number in your booking confirmation email. It varies by card
Give your trip ID and the lower rate you found
Ask whether they can reprice the stay, or cancel and rebook it at the lower rate
Contact Chase Travel, not the hotel. The hotel can't change a rate Chase sold.
Option 2 · The easy way
Rates move after you book, usually when you’re not looking. Forward your Chase Travel confirmation once and Plot watches the price for you. When a drop is worth claiming, you get an alert with the exact steps.
“Plot has saved me over $1,100 in flight and hotel savings so far in 2026.”
Price Watch is part of Plot Pro.
With Plot
Stop checking Chase Travel prices yourself. Forward your confirmation once, and Plot watches your rate continuously and tells you when it drops.
Forward your Chase Travel booking confirmation to plans@plot.travel. That is the only thing you need to do.
Plot keeps measuring your exact Chase Travel room and rate against the market, and reads the cancellation terms so a drop only counts when you can act on it.
Your Chase Travel price dropped
How to claim your savings
When the rate drops, we tell you the savings and the exact Chase Travel steps to rebook or claim the difference.
Price Watch is part of Plot Pro.
Questions
Common questions about Chase Travel price drops and refunds.
Yes. If you have a refundable booking, you can rebook at the lower rate and cancel the original reservation. Chase Travel also offers a price match guarantee that may let you claim the difference directly. We have documented 3 verified methods on this page.
Yes. Chase Travel's Price Match Guarantee can be claimed within 24 hours of booking and pays a refund to your original card or points. See the methods above for the exact steps.
It depends on the method. Rebooking and cancelling refunds your original payment method. An approved Price Match Guarantee claim pays a refund to your original card or points.
Plot watches your Chase Travel rate continuously after you forward your confirmation email to plans@plot.travel. When the price drops, we send you the savings amount and step-by-step instructions for Chase Travel's policies, so you know exactly how to claim your refund without doing any research. Price Watch is part of Plot Pro.
For cancel-and-rebook, Chase Travel refunds typically arrive within 5 to 10 business days to your original payment method. Price match claims may be processed faster but depend on Chase Travel's review timeline. Travel credits or loyalty points are usually available within hours.
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