How to claim a price drop on Accor
Accor Best Price Guarantee must be claimed within 24 hours of booking. Bonus is 25% off the matched rate (10% for Fairmont, Raffles, Swissôtel). Brands include Sofitel, Pullman, Novotel, Mercure, ibis, Fairmont, Raffles, Swissôtel, MGallery.
3
Verified methods
10 minutes
Fastest method
2026-02-27
Last verified
How to claim your Accor price drop
3 methods ranked by ease and success rate. Verified as of 2026-02-27.
- 1
Rebook at the lower rate on the lower-priced listing
- 2
Log in and find your original reservation
- 3
Cancel the original reservation
Only for refundable bookings. Book the new reservation first to lock in the lower price. Non-refundable/prepaid rates cannot be cancelled.
- 1
We found a lower rate on the lower-priced listing — take a screenshot of it to submit with your claim
- 2
Submit a claim on Accor's Best Price Guarantee page within 24 hours of booking
- 3
Accor will match the rate and give an additional 25% off (10% for Fairmont, Raffles, Swissôtel)
Must be claimed at least 48 hours before arrival. Does not apply to group rates or opaque booking sites.
- 1
Go to ALL.com help center or call your regional Accor support line
- 2
Reference your confirmation number and the lower rate
- 3
Ask if they can adjust the rate or assist with a rebook
Or let Plot handle it for you
Instead of manually checking Accor prices, forward your confirmation once and we do the rest.
Forward your confirmation
Forward your Accor booking confirmation to plans@plot.travel. That's the only thing you need to do.
We watch your rate 24/7
Plot tracks your exact Accor room rate around the clock, checking for drops until you check in.
Claim your money back
When the price drops, we notify you instantly with the savings amount and Accor-specific instructions to claim your refund or credit.
Frequently asked questions
Common questions about Accor price drops and refunds.
Yes. If you have a refundable booking, you can rebook at the lower rate and cancel the original reservation. Accor also offers a price match guarantee that may let you claim the difference directly. We've documented 3 verified methods on this page.
Yes. Accor offers a price guarantee, but you must submit your claim within 24 hours of booking. See the methods above for the exact steps.
For cancel-and-rebook, you'll receive a full cash refund to your original payment method. For price match claims, Accor typically adjusts the reservation price directly. See the specific methods above for details.
Plot monitors your Accor booking 24/7 after you forward your confirmation email to plans@plot.travel. When the price drops, we send you an instant notification with the exact savings amount and step-by-step instructions tailored to Accor's specific policies — so you know exactly how to claim your refund without doing any research.
For cancel-and-rebook, Accor refunds typically arrive within 5–10 business days to your original payment method. Price match claims may be processed faster but depend on Accor's review timeline. Travel credits or loyalty points are usually available within hours.
Still have questions? Email us