How to claim a price drop on Hotels.com
Hotels.com is part of Expedia Group (One Key program). Hotel Price Guarantee can be claimed any time before check-in day. Refund is OneKeyCash.
2
Verified methods
15 minutes
Fastest method
2026-02-27
Last verified
How to claim your Hotels.com price drop
2 methods ranked by ease and success rate. Verified as of 2026-02-27.
- 1
Rebook at the lower rate on the lower-priced listing
- 2
Log in to Hotels.com and go to your bookings
- 3
Find the original booking and click "Cancel Booking"
Only for free cancellation / refundable bookings. Book the new reservation first to lock in the lower price.
- 1
We found a lower price on the lower-priced listing — take a screenshot of it to submit with your claim
- 2
Sign in (free One Key membership required) and submit a claim
- 3
If approved, the difference is issued as OneKeyCash
Must be claimed before 12am local hotel time on check-in day. Refund is OneKeyCash (not cash). Lower price cannot be from loyalty programs, corporate rates, or opaque sites.
Or let Plot handle it for you
Instead of manually checking Hotels.com prices, forward your confirmation once and we do the rest.
Forward your confirmation
Forward your Hotels.com booking confirmation to plans@plot.travel. That's the only thing you need to do.
We watch your rate 24/7
Plot tracks your exact Hotels.com room rate around the clock, checking for drops until you check in.
Claim your money back
When the price drops, we notify you instantly with the savings amount and Hotels.com-specific instructions to claim your refund or credit.
Frequently asked questions
Common questions about Hotels.com price drops and refunds.
Yes. If you have a refundable booking, you can rebook at the lower rate and cancel the original reservation. Hotels.com also offers a price match guarantee that may let you claim the difference directly. We've documented 2 verified methods on this page.
Yes. Hotels.com offers a price match guarantee that can be claimed before check-in. Note that the refund may be issued as points or credits rather than cash. See the methods above for the exact steps.
It depends on the method. Cancel-and-rebook typically results in a full cash refund to your original payment method. Price match guarantees from Hotels.com may be refunded as loyalty points, credits, or reward cards rather than cash. See the specific methods above for details.
Plot monitors your Hotels.com booking 24/7 after you forward your confirmation email to plans@plot.travel. When the price drops, we send you an instant notification with the exact savings amount and step-by-step instructions tailored to Hotels.com's specific policies — so you know exactly how to claim your refund without doing any research.
For cancel-and-rebook, Hotels.com refunds typically arrive within 5–10 business days to your original payment method. Price match claims may be processed faster but depend on Hotels.com's review timeline. Travel credits or loyalty points are usually available within hours.
Still have questions? Email us