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Does IHG refund you when your rate drops?

Yes, if your booking can still be cancelled for a full refund: book the lower rate, then cancel the original, and you keep the difference. On a non-refundable rate, IHG’s Best Price Guarantee may cover a lower price you find on another site.

Verified .

Price drop checker

IHG price drop checker

Is it worth rebooking your IHG stay for the lower rate? Enter the two prices and answer a couple of questions to see whether to cancel and rebook, file a price-match claim, or leave it.

Can you still cancel your booking for a full refund?

Check the cancellation deadline on your confirmation. A non-refundable rate is a no.

Your result

Answer the questions above to see whether IHG will give you the difference.

The rules of the game

The fundamentals

Four things every traveler needs to know about hotel price drops before deciding whether to claim one.

Refundable vs non-refundable rates

Every hotel reservation falls into one of two buckets. A refundable rate can be cancelled up to the property's free-cancellation deadline for a full cash refund to your card. A non-refundable rate cannot be cancelled at all once booked. Only refundable rates can be repriced via the cancel-and-rebook path. Non-refundable rates are stuck with whatever you paid unless the brand offers a price-match program.

The free-cancellation window

Refundable bookings are cancellable up to a deadline set by the property, typically 24 to 72 hours before check-in. Inside that window you can cancel for free and rebook at the lower rate. Once the deadline passes, the booking becomes effectively non-refundable. Always check the exact deadline on your confirmation email before you commit to a swap.

Best Rate Guarantee programs

Most large hotel brands run a price-match program: Hilton's Price Match Guarantee, Marriott's Best Rate Guarantee, IHG's Lowest Price Promise, Hyatt's Best Rate Guarantee, and similar. These programs let you claim the difference (or a free night) when you find a lower public rate within the program's window. Each program has different rules around timing, qualifying rates, and payout format.

Direct booking versus OTAs

Brand price-match programs almost always require a direct booking through the hotel chain's own site or app. OTA bookings (Expedia, Booking.com, Hotels.com) are usually ineligible because the OTA owns the reservation, not the hotel. If you booked via an OTA, your refund path runs through the OTA's own policy, not the hotel chain's BRG. Check both before you give up on the drop.

After you book

How to catch the next IHG drop

Prices keep moving after you book. Most people who catch a drop do it by checking the price again and again, and sometimes they get lucky.

Option 1 · The manual way

Check the price yourself

Search your booking on the IHG app or website every few days. If the price falls below what you paid, the checker above tells you whether it’s worth claiming, and these are the steps.

See every way to claim an IHG price drop

How to claim a price drop on IHG

2 methods ranked by ease and success rate. Verified as of 2026-02-27.

Recommended
  1. 1

    Rebook at the new lower rate on the site where you found it

  2. 2

    Forward the new booking's confirmation to plans@plot.travel so Plot keeps watching the right reservation

  3. 3

    Log in and find your original reservation

  4. 4

    Cancel the original booking (for refundable rates)

Open IHG website

Book the new reservation first to lock in the lower price.

All claim methods

  1. 1

    Rebook at the new lower rate on the site where you found it

  2. 2

    Forward the new booking's confirmation to plans@plot.travel so Plot keeps watching the right reservation

  3. 3

    Log in and find your original reservation

  4. 4

    Cancel the original booking (for refundable rates)

Open IHG website

Book the new reservation first to lock in the lower price.

  1. 1

    Have the lower rate you found open. Take a screenshot of it to submit with your claim

  2. 2

    Go to ihg.com/hotels/us/en/customer-care/forms/claim-lowest-internet-rate

  3. 3

    Submit the form within 24 hours of booking

  4. 4

    IHG will match the lower price if the claim is valid

What smart travelers do

Option 2 · The easy way

Let Plot watch it for you

Rates move after you book, usually when you’re not looking. Forward your IHG confirmation once and Plot watches the price for you. When a drop is worth claiming, you get an alert with the exact steps.

  • Set up with one email
  • Only drops worth claiming
  • Flights and car rentals too
5.0 on the App Store

“Plot has saved me over $1,100 in flight and hotel savings so far in 2026.”

Bob6468428 · App Store · Read the reviews

Price Watch is part of Plot Pro.

With Plot

Catch the next drop with Plot

Stop checking IHG prices yourself. Forward your confirmation once, and Plot watches your rate continuously and tells you when it drops.

  1. SFOJFKplans@plot.travel
    01

    Forward your confirmation

    Forward your IHG booking confirmation to plans@plot.travel. That is the only thing you need to do.

  2. YOU PAIDRate dropped
    02

    We watch your rate continuously

    Plot keeps measuring your exact IHG room and rate against the market, and reads the cancellation terms so a drop only counts when you can act on it.

  3. PlotPrice watch

    Your IHG price dropped

    How to claim your savings

    1. 1.Rebook at the new lower rate on
    2. 2.Forward the new booking's confirmation to plans@plot.travel so Plot keeps watching the right reservation
    3. 3.Log in and find your original reservation
    03

    Claim your money back

    When the rate drops, we tell you the savings and the exact IHG steps to rebook or claim the difference.

Price Watch is part of Plot Pro.

Questions

IHG price drop FAQ

Common questions about IHG price drops and refunds.

Yes. If you have a refundable booking, you can rebook at the lower rate and cancel the original reservation. IHG also offers a price match guarantee that may let you claim the difference directly. We have documented 2 verified methods on this page.

Yes. IHG offers a price guarantee, but you must submit your claim within 24 hours of booking. See the methods above for the exact steps.

For cancel-and-rebook, you will receive a full cash refund to your original payment method. For price match claims, IHG typically adjusts the reservation price directly. See the specific methods above for details.

Plot watches your IHG rate continuously after you forward your confirmation email to plans@plot.travel. When the price drops, we send you the savings amount and step-by-step instructions for IHG's policies, so you know exactly how to claim your refund without doing any research. Price Watch is part of Plot Pro.

For cancel-and-rebook, IHG refunds typically arrive within 5 to 10 business days to your original payment method. Price match claims may be processed faster but depend on IHG's review timeline. Travel credits or loyalty points are usually available within hours.

Still have questions? Email us

More guides

Price drop guides for other hotels & platforms

Stop checking IHG prices manually.

Forward your booking confirmation and Plot watches your rate continuously.