Southwest Airlines booked through Trip.com: how to claim a price drop
2 verified ways to get your money back, and why you must go through Trip.com, not Southwest Airlines.
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Your Southwest Airlines fare dropped $70
Claim it through Trip.com, not Southwest Airlines. Here's how.
Contact Trip.com, not Southwest Airlines
Your ticket is held by Trip.com, not Southwest Airlines. If you contact Southwest Airlines directly to cancel or change this booking, the airline may handle it in a way that wipes out the value left on your original ticket. All changes must go through Trip.com.
How to claim a price drop through Trip.com
2 methods ranked by ease and success rate.
- 1
Book the same flight at the lower fare first, so you do not lose it
- 2
Open Find bookings on Trip.com and select the original flight
- 3
Check the refund shown. Some airlines allow free cancellation within 24 hours of booking; if yours does, cancel
Trip.com does not promise a 24-hour refund; it depends on the airline's fare conditions. Cancel through Trip.com, not the airline.
All claim methods
- 1
Book the same flight at the lower fare first, so you do not lose it
- 2
Open Find bookings on Trip.com and select the original flight
- 3
Check the refund shown. Some airlines allow free cancellation within 24 hours of booking; if yours does, cancel
Trip.com does not promise a 24-hour refund; it depends on the airline's fare conditions. Cancel through Trip.com, not the airline.
- 1
Call Trip.com at (833) 896-0077 (US, 24/7; +1-646-362-8606 from abroad) or use chat
- 2
Ask what cancelling would return. The airline decides: a refund to your card, an airline voucher, or nothing on a non-refundable fare, and Trip.com may add its own service fee
- 3
Only if the refund or voucher is clearly worth more than the new fare, cancel and book the cheaper flight
Cancel through Trip.com, not the airline. Trip.com has no price-drop program; its price guarantee only means your price will not change after you pay. With AirFlex you get one free change before your first flight departs.
Southwest Airlines change fees
Even when claiming through Trip.com, the underlying fare class determines whether rebooking makes financial sense.
Southwest Airlines change fee by fare class
These are Southwest Airlines's fees. Trip.com may also charge additional service fees. Confirm the total before proceeding.
With Plot
Or let Plot watch it for you
Instead of checking prices and working out whether to call Trip.com or Southwest Airlines, forward your confirmation once. Plot tells you when the fare drops and exactly who to contact.
- 01
Forward your confirmation
Forward your Trip.com booking confirmation for your Southwest Airlines flight to plans@plot.travel. That is the only thing you need to do.
- 02
We watch your fare continuously
Plot keeps measuring your exact fare against the market, and knows you booked through Trip.com. When a price drop is worth acting on, we send instructions for the right channel.
- PlotPrice watch
Your Southwest Airlines price dropped
How to claim your savings
- 1.Book the same flight at the lower fare first, so you do not lose it
- 2.Open Find bookings on Trip.com and select the original flight
- 3.Check the refund shown. Some airlines allow free cancellation within 24 hours of booking; if yours does, cancel
03Claim through the right channel
When the price drops, we tell you the savings and the Trip.com steps to claim it, so you never contact Southwest Airlines when you should be contacting Trip.com.
Price Watch is part of Plot Pro.
Questions
Southwest Airlines via Trip.com: price drop FAQ
Common questions about claiming a price drop on Southwest Airlines when booked through Trip.com.
Contact Trip.com, not Southwest Airlines. When you book through a travel booking site, that site holds your ticket and owns your reservation. Southwest Airlines cannot process refunds or changes on a ticket issued by Trip.com. Doing so can wipe out the value left on your original ticket. We have documented 2 verified methods on this page.
Not as a federal right. The US 24-hour rule applies to tickets bought directly from the airline, not through booking sites like Trip.com. What Trip.com offers in the first 24 hours is in the first method on this page; on some sites it depends on the airline's fare rules.
Always contact Trip.com. Your ticket was issued by Trip.com, not the airline. If you contact Southwest Airlines directly to request a change or cancellation, the airline may handle it in a way that wipes out the value left on your original ticket. That is a common and expensive mistake. All changes must go through Trip.com's website, app, or support line.
Inside Trip.com's cancellation window, you typically receive a full cash refund to your original payment method. Outside that window, any fare difference is usually issued as a travel credit or Trip.com rewards (such as OneKeyCash for Expedia), not cash. See the specific methods above for payout details.
Plot watches your Southwest Airlines fare continuously after you forward your confirmation email to plans@plot.travel. When the price drops, we send the exact savings amount and step-by-step instructions specific to Trip.com's process, including the reminder to contact Trip.com, not Southwest Airlines. Price Watch is part of Plot Pro.
Still have questions? Email us
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